NOTE: Your order will be shipped generally within one to two business days (except Friday) if requested item(s) are currently in stock. We reserve the right to ship items together or separately (with no additional shipping charge) if we have most of the items in stock and are waiting on receipt of an expected item within a week of receipt of buyer's order(s). We will notify the buyer of any delay or possible back orders on items if the delay is expected to be over a week. At that time, the buyer can decide if he/she would like his/her order to ship without the missing item(s) and back order the item(s). If the buyer chooses to receive the back-ordered item(s) separately, we will process the item under a new receipt and reserve the right to charge additional shipping when we ship the back ordered item. If we cannot contact the buyer in person regarding the missing items, we will ship what we have on hand and not backorder the missing item(s).
RATES: We charge a shipping rate based on the total weight (including oversized items) and destination zip code for all orders. Online orders under $30.00 are assessed a $3.00 processing charge. Orders that include sheet glass will also be assessed a $5.00 glass shipping surcharge per order. This shipping rate only applies to the continental US only and is for UPS ground service or USPS Priority Mail only and we reserve the right to choose the carrier. Orders that must be sent outside of the continental US cannot be calulated online. Canadian orders are shipped standard UPS and do not include any tariffs or duty taxes that may be assessed. Alaska, Hawaii and Puerto Rico orders are shipped via USPS Priority Mail on Fridays and we charge you based on what the Stamps.com website calculates based on our closest weight estimate to the nearest pound. Therefore our shipping charges may be off somewhat from actual rates incurred. Sorry, we do not ship to APO/FPO military addresses.
All phone orders will be assessed a $3.00 processing charge and we will not be able to give accurate shipping costs at the time of the order, sorry. If you must know what we will charge for shipping at the time of ordering, you must use our online shopping cart to place your order.
UPS Change of Delivery Address Fee: United Parcel Service charges the shipper a $5.00 redirection request fee if either the receiver or shipper requests a change of delivery destination while shipment is in transit. If the customer requests a change in the delivery destination from UPS and it is different than the delivery address requested when ordering, the customer agrees to reimburse StainedGlassSource.com for the $5.00 fee. StainedGlassSource.com will debit the customer's credit card the following month if notified by UPS that this redirection request fee was assessed.
