IMPORTANT Navigation Tips for our Web Site:

ABOUT NAVIGATING OUR SITE: Each category link below goes to a product list which includes basic information such as item #, name, and price. If you want more information and/or pictures, click on the "details" or "picture" link in the same row. If you don't see the details you want, just scroll down a little and they will come into view.

ABOUT OUR SHOPPING CART: This web site's shopping cart features a convenient checkout process for a quick online shopping experience. Once you reach the payment/billing page, you will be in the secure area of our cart system. Your browser must accept "cookies" in order to use our cart system. Our cart system does NOT permanently save or process your credit card. We will manually process your credit card once we pull and pack your order. You must use the "buy" buttons on the catalog listing pages to buy an item as there are no "buy" buttons on the detail/picture pages. From time to time, we offer discount(s) or specials on products that cannot be picked up by the cart system. In these cases, you will see the regular prices when ordering and we will apply any discounts when processing your order.

FRAUD SECURITY NOTICE: As there has been quite a bit of news of late about ID/credit card fraud regarding brick/mortor and online retailers, we wanted to let you know what we do to insure that your information remains safe. First, our company's customer records reside on an internal computer network that has not and will not have any access to the internet at any time, so it is safe from cyber hackers. Second, to combat fraudulent online ordering, we reserve the right to collect and examine the IP address of any customer who we may want to verify the location from which he/she placed their order. Third, again, our cart system does not permanently save or process your credit card and we will manually process your credit card just like we would for a phone order.

Important Notice: We have found that our cart system is not compatible with some personal firewall settings provided by the Norton Internet Security Program. You may be able to adjust or disable the firewall on the program and try again. We have a non-cart enabled secure order form or printable orderform that you can mail to us: www.fusedglasssource.com/printable.html. If you can't do that, you may call in your order during our office hours. Thank you.

You may use the cart's mail form or use our old printable blank order form if you would like to call or send the order to us. If would just like to have an order form to write down what you would like to order while you are browsing our catalog, click on the link. Click here for the old printable blank order form.

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Privacy Policy:
StainedGlassSource.com, FusedGlassSource.com and MosaicGlassSource.com will use all customer information for internal purposes only. We do not sell or distribute any customer information to outside individuals or companies for any reason other than for payment/shipping purposes.

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Pricing Policy:
We reserve the right to change prices as needed without notice, but will reflect any price changes on our website immediately. StainedGlassSource.com and FusedGlassSource.com is not responsible for any price/charge inaccuracies due to typographical error(s). All prices are in US dollars.

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Shipping Rate Policy:

NOTE: Your order will be shipped generally within one to two business days (except Friday) if requested item(s) are currently in stock. We reserve the right to ship items together or separately (with no additional shipping charge) if we have most of the items in stock and are waiting on receipt of an expected item within a week of receipt of buyer's order(s). We will notify the buyer of any delay or possible back orders on items if the delay is expected to be over a week. At that time, the buyer can decide if he/she would like his/her order to ship without the missing item(s) and back order the item(s). If the buyer chooses to receive the back-ordered item(s) separately, we will process the item under a new receipt and reserve the right to charge additional shipping when we ship the back ordered item. If we cannot contact the buyer in person regarding the missing items, we will ship what we have on hand and not backorder the missing item(s).

RATES: We charge a shipping rate based on the total weight (including oversized items) and destination zip code for all orders. Online orders under $30.00 are assessed a $3.00 processing charge. Orders that include sheet glass will also be assessed a $5.00 glass shipping surcharge per order. This shipping rate only applies to the continental US only and is for UPS ground service or USPS Priority Mail only and we reserve the right to choose the carrier. Orders that must be sent outside of the continental US cannot be calulated online. Canadian orders are shipped standard UPS and do not include any tariffs or duty taxes that may be assessed. Alaska, Hawaii and Puerto Rico orders are shipped via USPS Priority Mail on Fridays and we charge you based on what the Stamps.com website calculates based on our closest weight estimate to the nearest pound. Therefore our shipping charges may be off somewhat from actual rates incurred. Sorry, we do not ship to APO/FPO military addresses.

All phone orders will be assessed a $3.00 processing charge and we will not be able to give accurate shipping costs at the time of the order, sorry. If you must know what we will charge for shipping at the time of ordering, you must use our online shopping cart to place your order.

UPS Change of Delivery Address Fee: United Parcel Service charges the shipper a $5.00 redirection request fee if either the receiver or shipper requests a change of delivery destination while shipment is in transit. If the customer requests a change in the delivery destination from UPS and it is different than the delivery address requested when ordering, the customer agrees to reimburse StainedGlassSource.com or FusedGlassSource.com for the $5.00 fee. We will debit the customer's credit card the following month if notified by UPS that this redirection request fee was assessed.

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Returns/Lost/Damaged Merchandise Policy:

Absolutely No Returns Without Prior Approval. No returns issued for paints, patterns, glass, kilns, clearance items or special orders.

Approved returns made due to defective merchandise or incorrect shipments of merchandise made by our company will be honored.

Lost or Delayed Packages: Once the package has left our warehouse, we are not responsible for lost or delayed shipments by the UPS or other designated carrier(s). If the customer requests a replacement order, we will charge them for the replacement order (merchandise and shipping). If a replacement order is placed for a delayed order, the customer is responsible for returning the delayed order to us at their cost and will be given a merchandise credit/refund after returning the original order. For lost shipments, however, we will try to file a lost package claim with the carrier. If the claim is honored and we are compensated by the carrier, we will then issue a credit/refund to the customer.

Damaged Goods: If shipment box shows obvious damage, open package before signing for the delivery. DO NOT REFUSE DELIVERY. If merchandise is found damaged due to shipping after delivery, notify UPS immediately (1-800-PICKUPS) and then us. Retain all UPS packaging for inspection. You must inspect and report any damage to the merchandise within 25 days from the date of delivery from our warehouse in order for UPS to honor a claim. If UPS doesn't honor the claim due to a past deadline, we cannot refund or replace your merchandise. UPS will pick up the package(s) and return it/them to us. We will then, and only then, replace the merchandise.

Warranties: StainedGlassSource.com and FusedGlassSource.com does not provide warranties for products. Products that have warranties are the responsibility of the manufacturer and should be contacted directly. We will gladly help provide manufacturer contact information if it is available to us.

A 15% restocking fee will be assessed on merchandise returned that wasn't damaged, defective, or received in error by our company. All non-defective merchandise should be returned in new condition in the original, unopened packaging. The customer will assume all shipping costs associated with the returned item(s). The customer will be receive a credit/refund (excluding restocking fee) only after the merchandise is returned to us in satisfactory condition.

All returns must be made within 30 days of purchase. Any errors made by StainedGlassSource.com or FusedGlassSource.com or order discrepancies must be reported immediately upon receipt of order. We will not take responsibility for correcting errors made on purchases over 30 days old.

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Contact Information:

FusedGlassSource.com
Physical: 632 Wisconsin Ave, Oostburg, WI 53070
Toll Free Phone: 866-825-6108 (M-TH 9-4:30 CTZ)
Local phone: 920-980-6869
Email: service@fusedglasssource.com
(Please DO NOT send e-mails with attachments, they will be deleted automatically.)

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UPS Tracking Utility:

Note: If you phoned in an order you may be able to track your order based on our sales receipt number. This service is only for packages shipped via UPS in the continental US. If you believe your order was shipped outside continental US or via USPS Priority Mail, you cannot use this utility, sorry. A majority of our shipments are shipped using UPS, however, we do reserve the right to ship via USPS Priority Mail at our discretion. Kilns are generally shipped from the factory, so you will not be able to track through our system, sorry.

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